Shipping Policy

Shipping Policy

Thank you for choosing French Deli, your premier destination for authentic French groceries in Australia. We are committed to providing you with high-quality products and exceptional service, including reliable shipping to your doorstep across the country. Please take a moment to review our shipping policy:

1. Shipping Methods and Times

• We offer standard and express shipping.

• Standard shipping typically takes 1–10 business days for delivery, depending on your location within Australia.

• Express shipping ensures faster delivery, usually within 1–3 business days, depending on your location.

• Delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control, such as extreme weather or public holidays.

To:	Standard Shipping Delivery Time*:
Gold Coast	1  Business days
Brisbane	1-2 business days
Sydney	1-4 business days
Melbourne	2-5 business days
Adelaide	4-6 business days
Perth	7-10 business days
Cairns	3-5 business days
Outer Areas	4-8 business days

2. Order Processing:

• Orders are processed within 1-2 business days of receiving payment confirmation.
• Once your order is processed, you will receive a confirmation email with your order details and tracking information.
• Orders placed on weekends or public holidays will be processed on the next business day. Keep in mind we are closed on Mondays.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and your location.
• You can view the shipping cost for your order during the checkout process before making payment.
• We offer free standard shipping on all orders over $150 Australia wide. Not available for international shipping or express shipping.
• Standard shipping is NOT temperature controlled.
• We currently use a variety of courriers such as: Direct Freight Express, Couriers Please, and Australia Post. 
• If the shipping address is a PO Box you must choose Australia Post at checkout.

4. Shipping Restrictions:.

• All products have a ‘best before’ date. Sale items may be past that time, so please make sure to check the expiration date on all products you are ordering.
• Any issue with an order must be reported within 48 hours of receiving it.

5. Order Tracking:

• You can track the status of your order using the tracking information provided in your order confirmation email.
• If you encounter any issues with tracking your order or have questions about your delivery, please don’t hesitate to contact us for assistance.
• During checkout you will be asked whether you want a signature to be required during delivery. If you have not selected ‘signature required’ and are not here during delivery, we cannot be held responsible.

6. Hot Weather/ sensitive items:

• Keep in mind all sensitive products are subjected to melt. While we take care in including ice packs with all items that are at risk of melting, please keep in mind the shipping is not refrigerated, so we cannot guarantee how the product will arrive. Ice packs last for up to 48 hours max. Unfortunately, refunds will not be given for any items that may arrive melted, so please keep that in mind before placing an order with sensitive items.
• To avoid melting, we do recommend selecting express shipping, avoiding placing an order on very hot days, avoiding placing the order late during the week as it will stay over the weekend in the courier depot and lastly make sure someone can be around day of delivery as it will avoid the package sitting outside in the sun.

8. Click & Collect

• Click and collect is available. You are welcome to pick it up anytime within our opening hours. If you can’t make it during those hours, please contact us to arrange an appointment. Please allow 24 hours for your order to be ready.

By adhering to these practices, we strive to deliver your products in the best possible condition, so you can enjoy the authentic taste of France in every bite.

You can reach us via email at info@frenchdeli.com.au or by phone at 07 5551 6263 during business hours.

By placing an order with French Deli, you agree to abide by our shipping policy outlined above. If you have any questions or require further clarification, please feel free to contact us. Thank you for choosing French Deli for your French grocery needs!

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest information.