French Deli FAQs

Delivery and shipping

What are the shipping cost?

Shipping will depend on the weight of the items and where you are located.

Shipping cost will be automatically calculated at check out.

We also offer free delivery for any order over $150 (Australia ONLY).

This offer is only available for standard shipping not express shipping.

*For more information about shipping please refer to our shipping Policy

How long will it take for my order to arrive?

Delivery time will depend on where you are located. However here are some approximate time frames:

*For more information about shipping please refer to our shipping Policy

To:  

Standard Shipping Time*: 

Gold Coast 

 

1-2 Business days 

Brisbane 

 

2-4 business days 

Sydney 

 

2-4 business days 

Melbourne 

 

2-5 business days 

Adelaide  

 

4-6 business days 

Perth 

 

7-10 business days 

Cairns 

 

3-5 business days  

Outer Areas 

 

4-8 business days 

Is click and collect available?

Click and Collect is available and is free of charge.

If you wish to collect your order you can select so at the check out. We are located in Helensvale, Gold Coast.

*For more information about shipping please refer to our shipping Policy

Do you offer international shipping?

International shipping is only available for New Zealand.

*For more information about shipping please refer to our shipping Policy

Support

How Can I contact you?

We are here to help you in the unlikely case of any issues. 

Our contact info are:

Email: info@frenchdeli.com.au

Phone number: +61 07 5551 6263

I have entered my adress incorreclty how can I change it?

If you have accidently entered your address wrong, please make sure to contact us as soon as possible as we ship orders within the same day.

What is your returned Policy?

We offer refunds and replacements in accordance with the Australian Consumer Law. Returns are not accepted due to safety reason. Refunds will only be given if the product is missing or if proportions are incorrect. 

Billing

What payment options are available?

We currently accept Google Pay, Apple Pay, Visa cards, master cards, afterpay and paypal.

Is your site secure for payments?

Certainly! When addressing the question about the security of your website's payment system, transparency and assurance are key.

Our website uses SSL (Secure Socket Layer) encryption, a standard security technology, to establish a secure and encrypted link between our server and your browser. This ensures that all data transmitted between the two remains confidential and integral.

Other

Where do your items come from?

All our products come* from France and are shipped to us directly from a French supplier located closed to Paris.

*Depending on the brand some products are French but made in Europe.

Can I become a reseller?

Yes, you can! If you wish to become a reseller, please sign up on our reseller page here

There is a product you do not have that I would like to order.

We love to hear product suggestions. If there is a product you would love to order but do not see it on our website please contact us so we can try our best to include it in our next order.