Shipping will depend on the weight of the items and where you are located.
Shipping cost will be automatically calculated at check out.
We also offer free delivery for any order over $150 (Australia ONLY).
This offer is only available for standard shipping not express shipping.
*For more information about shipping please refer to our shipping Policy
Delivery time will depend on where you are located. However here are some approximate time frames:
*For more information about shipping please refer to our shipping Policy
To: | Standard Shipping Time*: |
Gold Coast
| 1-2 Business days |
Brisbane
| 2-4 business days |
Sydney
| 2-4 business days |
Melbourne
| 2-5 business days |
Adelaide
| 4-6 business days |
Perth
| 7-10 business days |
Cairns
| 3-5 business days |
Outer Areas
| 4-8 business days |
Click and Collect is available and is free of charge.
If you wish to collect your order you can select so at the check out.
Location: 9/18 Export Drive, Molendinar.
Opening Hours: Monday to Saturday from 10am to 4pm
*For more information about shipping please refer to our shipping Policy
International shipping is only available for New Zealand.
*For more information about shipping please refer to our shipping Policy
We are here to help you in the unlikely case of any issues.
Our contact info are:
Email: info@frenchdeli.com.au
Phone number: +61 07 5551 6263
If you have accidentally entered your address wrong, please make sure to contact us as soon as possible as we ship orders within the same day.
We offer refunds and replacements in accordance with the Australian Consumer Law. Returns are not accepted due to safety reason. Refunds will only be given if the product is missing or if proportions are incorrect.
In the unlikely event of an issue with your order please contact us via email.
Please make sure to attach a photo so we can clearly understand the problem and arrange a solution.
We aim to respond to emails within 24 business hours.
We currently accept Google Pay, Apple Pay, Visa cards, master cards, afterpay and paypal.
Certainly!
Our website uses SSL (Secure Socket Layer) encryption, a standard security technology, to establish a secure and encrypted link between our server and your browser. This ensures that all data transmitted between the two remains confidential and integral.
All our products come* from France and are shipped to us directly from a French supplier located close to Paris.
*Depending on the brand some products are French but made in Europe.
Yes, you can! If you wish to become a reseller, please sign up on our reseller page here
We love to hear product suggestions. If there is a product you would love to order but do not see it on our website please contact us so we can try our best to include it in our next order.